Return & Refund
30 Days Return Policy
If you've changed your mind, you can return your item within 30 days of delivery as long as it is in a re-sellable condition and is unopened.
You can simply log in to your account and follow the return process.
Please note that Shipping will not be refunded for change of mind returns.
Ayra Rose will accept returns for faulty or defective items in line with the Consumer Guarantees Act as long as the fault or defect is reported as soon as it occurs. You cannot claim if:
- You used the product in a way that was outside the intended purpose/use.
- You broke or lost the product, accidental or non-accidental damage.
- You modified the product, and this is what caused the issue.
- Normal wear and tear within the reasonable life of the product
Unless you are returning a faulty item, all returns must be returned in a re-sellable condition. i.e. goods must be in unused condition, free from debris/fibers/animal hair, in original packaging with product manuals, instructions, invoice included and with all labels intact. Please do not write directly onto the product packaging.
Consumer Guarantees Act 1993 (CGA)
The Consumer Guarantees Act sets out minimum standards for goods sold on Ayra Rose website. In the event that goods sold are defective, faulty or not fit for purpose, we have the obligation to repair, replace or refund.
Fair Trading Act 1986
The Fair-Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair-Trading Act 1986.